Refund Policy

Our voluntary return and exchange policy addresses damaged, defective, incorrectly supplied or incomplete goods, and products materially different from their descriptions. Submit a request within 30 calendar days after delivery. This is the deadline for requesting assistance, not a deadline for the returned parcel to arrive.

Eligibility and evidence

Changing your mind, disliking a flavor or other personal preference, or choosing an incorrect size or option does not qualify under this voluntary policy. Your rights that cannot lawfully be excluded remain unaffected.

Send designopen7711@gmail.com your order number, checkout email and explanation. For a product problem, include clear photographs or video and retain packaging and relevant parts.

Authorization before return

Do not send goods until your request has been reviewed and approved. We provide the correct return address and instructions after approval. The mailing address on Contact Us is for correspondence, not automatically a returns warehouse. Any applicable shipping or return arrangements will be explained during that review; do not assume a free label or a particular fee.

Refunds and replacements

Approved refunds are processed and initiated to the original payment method within 10 calendar days of approval. Your bank or payment provider may require additional time to post the credit. Exchanges and replacements depend on the assessment and actual stock. If the proposed resolution needs clarification, ask before arranging shipment.